Customer Service

Shipping & Delivery

Goods can be sent to any UK address, wherever is most convenient, for a cost of £6.00 postage & packing. Customers may be emailed & asked to supply proof of address, where a separate delivery address has been given.

Delivery to UK Mainland is normally next day, for certain destinations eg. Northern Ireland, Jersey and Guernsey allow up to 3 working days, from dispatch and in the interests of both parties, a signature will always be required.

 

Can I Get Goods Sent Abroad?

Goods can be sent to Europe, America & Australia by Royal Mail Signed For Delivery. Delivery will take approximately 3-5 working days for Europe & longer for other destinations. Prices are:

Europe (EU Countries) £9.00
Includes Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden

Worldwide (Non EU Countries) £11.00
Includes Canada, Hong Kong, Japan, New Zealand, Switzerland, United States Of America

Australia £11.00

The Block does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility The Block

If postage rates for your delivery address do not appear at checkout, then please contact us at info@theblockfashion.com for costs.

Delivery costs will be added to your invoice & charged with goods. Should you be unable to take delivery of goods & they are returned to us, we reserve the right to charge you for any subsequent deliveries, should any extra costs be incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

 

Privacy & Security

We both respect the privacy rights of our online customers and recognise the importance of protecting the information they supply to us. Information collected is for the sole purpose of processing orders and payments for orders placed on our website. At no time will our customer’s details be divulged to a third party without their prior consent. Various security technologies are used in our website, to help us to protect customer’s information from unauthorised access.

Customer’s under the age of 18 are required to inform a parent or guardian of our Privacy Policy and all Terms & Conditions of use of this website, prior to ordering online.

Security

The Block secures your personal information from unauthorized access, use or disclosure. Personally identifiable information you provide is secured on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Payment is taken by Paypal via the paypal website and credit card details are not stored by us on our website.

Use of Cookies

The The Block Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize web pages, or register with this site or services, a cookie helps The Block to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same this Web site, the information you previously provided can be retrieved, so you can easily use the website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or Web sites you visit.

Links to Third Party Sites

The The Block Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of The Block and The Block is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Block is not responsible for webcasting or any other form of transmission received from any Linked Site. The Block is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Block of the site or any association with its operators.

Returns & Replacements

We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:

  • The garment is unworn, unwashed & in its original condition. All manufacturer’s & price tags must remain attached to the garment.
  • Customers wishing to return or exchange goods must contact our Customer Service Department by email (use ‘contact us’ link on this website or email info@theblockfashion.com) within 7 Working Days of receipt of goods, stating their original order number & the item being returned or exchanged.
  • A returns form will be emailed to customers, which must be completed and returned with goods. We regret that returned goods cannot be accepted without this documentation.
  • Goods must be returned within 7 days of receipt, at the customer’s expense, to the address supplied on the returns form. It is the customer’s responsibility to package goods suitably and use a secure delivery service. We recommend using Royal Mail Registered post or a registered delivery service. Goods are the customer’s responsibility until they reach us.
  • In the case of exchanges, the cost of returning items is the customer’s responsibility, however the cost of redelivering exchanged items will be met by The Block.
  • Exchanges can only be offered subject to availability and will be sent at no additional cost. If an exchange cannot be offered the customer will be informed by email, a refund will be given for goods but not for delivery costs.
  • If more convenient, for exchanges only, customers may take online purchases to The Block store – see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above. Please phone store to check for size availability prior to your visit.
  • Refunds can only be credited via Paypal.
  • Goods received as gifts may be exchanged only for items of the same or higher value, provided that any cost difference and additional delivery charges are paid.

Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.

 

Return Of Goods Deemed Faulty By The Customer

All goods returned to us as faulty, will be returned to the manufacturer for inspection. 

If the goods are determined faulty by the manufacturer,  then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.


Please allow up to 21 working days for a decision  to be made. In all cases the manufacturer’s decision is final.

This does not affect your statuatory rights.

Ordering

Order online via the shopping basket and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, please fill in the online registration form to create your own personal account.

How Can I Pay For Goods?

Payment is currently by Paypal only, via the Paypal website a totally secure site operating to accepted industry standards (see privacy policy) used on a large number of websites. When you finalise your purchase you will be directed to the sage pay site. This is completely separate to the The BlockFashion site & no card details are transmitted to or stored on the The BlockFashion site.

What is Card Authentication?

To ensure faster dispatch of your purchase, we suggest that you use card authentication - Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. A separate window will appear from your card issuer, allowing you to create a password which you can then use for all your online purchases on this & any other website now & in the future. This measure has been implemented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the the online version of the PIN number used in shops (but will be a password rather than a 4 digit number). If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the cardholder's billing address however we may still require verification of delivery address.

What Happens Once My Payment Has Gone Through?

Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email – it is important to retain this information as it will be required should you wish to return or exchange an item.

A separate Paypal email will also be sent to your email address confirming payment

Once goods are dispatched another email will be sent giving you a tracking number which can be used online to track your delivery. Please check your spam/junk folder, as sometimes this can be where they are directed.

In order to help prevent online fraud we also run routine security checks.

Customers may be emailed & asked to verify order details and may be asked to supply proof of address, where a separate delivery address has been given.

Should an item ordered be out of stock or subject to delay or price change, we will notify you by email, giving you the opportunity to reconfirmed or cancel your order. If we do not get a response within 48 hours, the remaining order will be processed and dispatched. We will not be held liable for any financial or consequential loss arising as a result of an incorrect price being displayed on our website.

How Long Will It Take For My Order To Reach Me?

Once cleared payment has been received, we endeavor to dispatch goods within 2 working days or once cleared payment has been received. Shoppers using the card authentication services (see above) can expect goods to be dispatched next day. All deliveries are sent via DHL express or Royal Mail, Fully Insured Next Day delivery, which offers a secure, reliable and trackable service, all deliveries must be signed for. Please note that although goods are sent next working day, The Block cannot be held responsible if the carrier fails to deliver next day.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.


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